Release notes: Alta Aware 3.0.3

Last modified: Wednesday September 30, 2020.

Learn about new features, fixes and any issues found in testing for the Aware software.

About this release
What's new
Resolved issues
Known issues

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About this release

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The Aware software provides the features for your Alta video security systems.

Table 1 – Software release details
Release label	Release date	Software build number
Alta Aware software version 3.0.3 (Released to the Stable Upgrade channel)	September 30, 2020	Alta Aware: 3_0_200930_07611

What's new

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As part of the rebranding to Alta Aware, all outbound connections from your video management system to the Alta Cloud are now made to https://aware.ava.uk and its subdomains.

In this release, Alta Aware provides the following features:

Table 2 – New features — Aware video management system software release
Feature	Description	Added in
Alta Aware	Alta Aware is now available as both an on-premise solution running on Ava Appliances, or as Alta Aware, a virtual system running on the Avigilon Alta cloud. See Introducing: Alta Aware
Configure Rules for system events	Configure Rules to alert you about system-level events, such as HDD failures, or running low on disk space. See: How to: Create rules for System issues How to: Create rules for Camera issues
Improved dewarp settings for panoramic cameras	Improvements have been made to the dewarp settings for panoramic cameras, particularly when wall-mounted. See How to: Set your preferred panoramic view
Improved configuration of Avigilon Ava cameras within Alta Aware	Configure audio analytics and SSH for an individual Avigilon Ava camera from the side bar in Devices. See How to: Change camera settings in Aware
Automatic software update options changed	Configure your Alta Aware to check either daily or weekly for updates, and when available, to install them on your Ava Appliances. You can also configure the time that they are installed.
View analytics stream	View the video stream currently being used for the analytics, to help pin-point any issues with the analytics from a camera. See How to: Improve video streams from problematic cameras
Ava re-branding	The Vaion vcore video management system software has been re-branded to become Alta Aware.	Aware 2.5.2
Video view improvements	You can now drag a site onto a pane in Video view. The cameras from this site will then rotate based on the most interesting feed. This is particularly useful for clustered deployments where an Operator might only be interested in the camera feeds for one site. See How to: Create your Video views	Aware 2.5.2
Configure SSH and Audio Analytics for Ava cameras from Aware	Using the Aware Devices tool, select multiple Ava cameras and bulk configure Secure Shell (SSH) access, and the use of the Ava camera microphone arrays for audio analytics. SeeHow to: Change camera settings in Aware	Aware 2.5.2
Browser compatibility — use the Microsoft Edge browser to view the Aware user interface	In addition to using the Chrome browser, you can now view the Aware user interface using the Chromium-based Microsoft Edge browser (version 79 or later).	Aware 2.5.2
Video adjustments for devices	Use the improved Video adjustments dialog to tune the video feed from your cameras. See How to: Adjust camera video parameters from Aware	Aware 2.5.2
Panoramic view improvements	The sensitivity of the zoom has been improved in the Globe panoramic dewarp view.	Aware 2.5.2

Resolved issues

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These issues have been resolved in this release:

Table 3 – Resolved issues
Reference	Resolution	Resolved in
6475	An issue where configuring System rules with When configured for specific Date and Time ranges did not function correctly has been resolved.
6517	An issue where, in Video view, you could not use the reverse playback option has been resolved.
6359	An issue where, when configuring Server issues rules, the Disk space rule triggered repeatedly if the disks filled up has been resolved.
6338	An issue where recording for one or more cameras could stop has been resolved.	Aware 2.5.4
6147	An issue where, when changing the layout in Video view, the existing panes were not shown immediately and appeared after a few seconds has been resolved.
5972	An issue where, in certain circumstances, Aware could stop recording video from one or more cameras has been resolved.	Aware 2.5.3
6338	An issue where recording for one or more cameras could stop has been resolved.	Aware 2.5.4
5972	An issue where, in certain circumstances, Aware could stop recording video from one or more cameras has been resolved.	Aware 2.5.3
6162	An issue in the anomaly detection that could cause the system to run out of memory and restart has been resolved.	Aware 2.5.2
6079	An issue where the Spherical dewarp lagged, especially for 4k streams, has been resolved.	Aware 2.5.2
6066	An issue where recording could stop has been resolved.	Aware 2.5.2
6012	An issue where, in systems with cameras configured with low bit-rates, recording could stop has been resolved.	Aware 2.5.2
6025	An issue where newly added devices did not show in the user interface until you closed and reopened the Devices tool has been resolved.	vcore 2.4.3
5719	An issue where the date picker tool sometimes did not retain the dates you selected has been resolved.	Aware 2.5.2
5664	An issue where, when applying a rotation to a panoramic camera, some views and operations are based on the original view, rather than the rotated image has been resolved.	Aware 2.5.2
5443	An issue where you could not upgrade a cluster if a node within the Appliance group was disconnected has been resolved.	Aware 2.5.2
4513	An issue where, if you configured a counting area using multiple sources from the same camera, or multiple sources from an encoder, Aware showed all counts as being from a single source has been resolved.	Aware 2.5.2
6008	An issue where all the third-party cameras connected to one server in a cluster stopped recording has been resolved.	vcore 2.4.3
5971	An issue where, in a clustered server deployment, you could not export video from clustered servers other than the primary server has been resolved.	vcore 2.4.3
5931	An issue where, when Users with the Operator Role used the Alta Aware mobile apps (both Android and iOS), they did not receive notifications when rules triggered has been resolved.	vcore 2.4.3

Software releases might include minor bug fixes that are not listed in the Resolved issues table.

Known issues

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During testing, we have found the following issues in this release.

These software versions have been extensively tested on the Microsoft Windows 10 operating system, using the Chrome and Microsoft Edge browsers.

Table 4 – Known issues — Alta Aware video management system
Reference	Issue
6528	Issue: From Video view in Alta Aware, you cannot view reverse playback of recorded video.
6232	Issue: When using the delete recordings function to delete all recordings including bookmarks, all the video and metadata are deleted, but the bookmark items themselves are not removed.
6033	Issue: When zooming into a panoramic camera, sometimes the zoomed view and area shown in the thumbnail do not match.
5993	Issue: With Aware Cloud, when a rule that has an Email action triggers, the email does not contain the image of the alarm occurrence. Workaround: Click the link in the email message to view the footage from the triggered rule
5954	Issue: Users with Devices \| View device information and Rules \| Add/Edit rules permissions cannot see the device list. Workaround: Adding the Counts \| Add/Edit areas permission enables the device list to be viewed.
5817	Issue: In Aware, you can rotate the view from an Avigilon Ava camera in 90° steps. However, from the Avigilon Ava camera software, you can only rotate the view in 180° steps. Attempting to apply rotations from both the Aware software and from the Avigilon Ava camera software can cause the camera rotation to become out of sync.
5739	Issue: When first viewing the Aware user interface in Chrome versions 84 or 85, some of the icons might not load correctly. This issue has been filed against the Chrome browser. Workaround: Update to the latest version of the Chrome browser.
5626	Issue: The new Counts retention settings are visible to users with only View Counts permissions.
5461	Issue: When searching for Gender, the results returned from Pano cameras feature a higher than desirable level of false-positive responses. As more test clips are added to the training models, this level of false-positive will improve.
5421	Issue: To send an email with a password reset link, you must either have Remote Access enabled, or have correctly configured the External URL. See How to: Manage Aware user access
5406	Issue: When requesting an RTSP stream, any camera view rotation that has been configured in Aware is ignored, and the stream uses the rotation settings from the camera. See About: Local RTSP streams
4668	Issue: When attempting to replace a camera in Aware, any attempt to change the device credentials are not correctly actioned.
3748	Issue: On occasion, the Avigilon Alta analytics might briefly detect a single object as multiple objects. If this situation occurs near a line crossing count, the count could trigger on the erroneous multiple objects, leading to an incorrect count being shown.
General	Issue: If third-party cameras do not support the multiple streams or the GOP profiles required by the Avigilon Alta Aware video management system, these incompatibilities might impact the accuracy of the Avigilon Alta analytics.