Release notes: Avigilon Alta Aware mobile app for Android 1.0.0

Last modified: Friday July 24, 2020.

Learn about new features and any issues found in testing for this Avigilon Alta Aware mobile app for Android devices.

The Aware mobile app for Android is designed for use on Android phones, and its use on Android tablet devices is not currently supported.

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About this release

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This is the stable release of the Avigilon Alta Aware mobile app for Android devices.

Table 1 – App release details
Release label Release date Software build number
Avigilon Alta Aware mobile app for Android devices
June 16, 2020 Version 1.0.0

What's new

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Receive notifications and remotely view video and alarms from your Aware deployments on your Android mobile device.

To receive notifications on your Android mobile device, you must ensure your Aware deployment has Remote access enabled.

With the Avigilon Alta Aware mobile app, you are no longer tied to your desk for these tasks. Securely receive notifications about alarms and anomalies on your cellular device and view the accompanying video for these events.

You can also view the video feeds from any cameras connected to your Aware deployments.

Table 2 – New features — Avigilon Alta Aware Mobile App release
Feature Description Added in
Stability updates This release includes more updates to improve the stability of the Aware mobile app. 1.0.0
Supportability updates This release includes more updates to improve the supportability of the Aware mobile app. 1.0.0
Stability updates This release includes updates to improve the stability of the Aware mobile app. 1.0.0
Supportability updates This release includes updates to improve the supportability of the Aware mobile app. 1.0.0
Secure sign in Sign in securely to your Aware deployments using your existing Aware credentials and Roles. 1.0.0
Receive notifications Enable notifications so that you are informed when an event needs to be investigated 1.0.0
View video View the video feeds from any camera connected to your Aware deployments 1.0.0
Select preset views Choose the preset view for each camera. 1.0.0
View alarms and anomalies Watch and replay the video for your alarms and anomalies 1.0.0

Getting started with the app

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To use the Avigilon Alta Aware mobile app for Android devices, you must already have a user profile set up for the Aware deployments you want to monitor with, as a minimum the following permissions:

  • View live video
  • View historic video
  • View devices in video view
  • View alarms

To install and use the Avigilon Alta Aware mobile app for Android devices:

  1. Install the Avigilon Alta Aware mobile app on your Android device, using the usual Play Store work-flows.
  2. Connect to your Aware deployment: enter your server name (for example, Aware-test-server) in the Deployment name field.
  3. Tap NEXT.
  4. Enter your Aware Username and Password.
  5. Tap SIGN IN.

Known issues

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During testing, we have found the following issues in the release.

Table 3 – Known issues — Avigilon Ava camera software
Reference Issue
5276 Issue: When viewing the feed from multi-source cameras, either no thumbnails are shown, or the thumbnails from the wrong source are displayed.
5264 Issue: Occasionally, when there are multiple notifications, clicking on the older notifications results in a spinner being displayed on the login screen.
5262 Issue: When viewing the feed from a panoramic camera, the view is compressed into a square, rather than a rectangle,
5210, 5280 Issue: Depending on the logged in user, their roles and assigned permissions, and the configuration of the rules, you might not receive notifications on your mobile devices.
4876

Issue: When using the app to view multiple Aware deployments, you might experience intermittent issues when signing into and out of each deployments.

Workaround: After signing out of one deployment, close the app, then reopen the app and sign into the next deployment.
4815 Issue: Occasionally, when attempting the minimize the device group, it is unsuccessful.
4630, 4879 Issue: Several issues have been seen when viewing the app on a OnePlus 7 Pro device.